DELETE DATA/ACCOUNT

At Carte, we value your privacy and provide a straightforward way to delete your account and any associated data. In accordance with Google Play's data safety requirements, you may request deletion both within the Carte app and through this web-based path.

Our Data & Privacy Assurances

Carte is built as a neutral tool for regional producers and consumers. We operate under a strict "Tool Guarantee":

• Ownership: You retain full ownership of your profile content and business information.

• No Sale of Data: We do not sell, rent, or trade your specific data to third-party brokers or researchers. Your data exists solely to power the tool’s functional value for you and your regional audience.

• Anonymization: Activity data used for our regional insights (Heat Map and Radar) is aggregated and anonymized. No individual user movements or identity can be traced.

-------   How to Request Deletion

To initiate the permanent deletion of your account and all associated data, please follow these steps: 

1. Email Us: Send an email to brean@carteapp.au from the email address associated with your      Carte account.

2. Subject Line: Use the subject "Account Deletion Request - [Your Name/Business Name]".

3. Verification: Our team will reply to confirm your identity. Once verified, we will flag your account for removal.

Data Types That Will Be Deleted

Upon completion of your request, the following data associated with your account will be permanently removed from our servers:

• Account Information: Your name, email address, and authentication identifiers.

• Producer Profile: Business name, bio, contact details (phone, website, external links), and public tags.

• Location Library: Any pins, coordinates, or regular locations you have mapped.

• Media/Images: All photos uploaded to your gallery or profile carousel.

• User Preferences: Your list of Favourites, saved searches, and app settings.

Data Retention

• Regional Insights: To maintain the integrity of our regional trends, anonymized activity data remains in our database in an aggregated form. This data contains no personally identifiable information (PII) and cannot be traced back to your deleted account.

• Legal Compliance: We may retain specific transactional or support records if required by law or for legitimate security and fraud prevention purposes.

Important Note

Deleting your account is permanent. Once the process is complete, your producer profile will be removed from the map immediately and you will lose access to any "Advanced Tools" or history.